This plugin will integrate Support Ticket functionality for users of your site. In addition to the free version this PRO version has additional features. i) Multiple file Attachments. ii) Select which file types can be uploaded. iii) One new user Role Agent will be created. Administrator can assign this Role (Agent) to users. Agents can reply to the tickets on behalf of administrator from admin panel.
Shortcodes And Widgets
Use this [ticket title=”Support Tickets”] shortcode in your page to display the list of support tickets submitted by a registered user. Logged in users will be able view tickets submitted by them and add reply to the tickets.( “title” is optional ).
Use this [create_support title=”Create Ticket”] shortcode in your page to display support ticket form ( “title” is optional ).
Use this [ticket_list_all title=”Support Tickets”] shortcode in your page to display the list of all support tickets submitted by users. This will allow visitors of the site to view tickets and replies. ( “title” is optional ).
Use Support Ticket List Widget to list recent/ specific tickets in the widget area. This will allow other users of the site to view specific (The tickets that you choose to be displayed in the widget) tickets with replies but only the Author of the ticket can Add/ Submit a reply.
Use Create Support Ticket Widget to display new support ticket form in the widget area of your site.